FREQUENTLY ASKED QUESTIONS

a. What is the Golden Dragon?

Golden Dragon is a sweepstakes gaming platform where eligible users can enjoy casino-style games and participate in available rewards, promotions, and sweepstakes activities.

b. Who can create a Golden Dragon account?

Anyone who meets Golden Dragon's eligibility requirements can create an account.

c. What is the minimum age to use Golden Dragon?

You must be at least 18 years old to create an account and participate.

d. How do I create an account?

Click Sign Up/Register, enter the required information, accept the applicable terms, and complete the registration process.

e. Is it free to create an account?

Yes. Creating a Golden Dragon account is free.

f. Can I have more than one account?

Users should maintain only one account unless otherwise permitted by Golden Dragon's rules. Creating multiple accounts may result in account restrictions or loss of promotional eligibility.

g. Can I change my username?

No. Your username cannot be changed after your account is created.

h. Can I change my email address?

No. Your registered email address cannot be changed.

i. Can I change my phone number?

A phone number may be changed before verification. Once the phone number has been verified, it cannot be changed.

j. Can I change my profile picture?

Yes. You can change your profile picture from your Profile section.

a.  How do I log in?

Click Login, enter your registered username or email and password, and click Log In.

b.  I forgot my password. What should I do?

Click Forgot Password? on the Login page and follow the instructions to reset your password.

c.  How do I change my password?

Go to Profile → Change Password, enter your current password and new password, and click Update Password.

d.  What should I do if I think someone accessed my account?

Change your password immediately and contact Customer Support if you notice any unusual activity.

e.  Should I share my password with Customer Support?

No. Never share your password with anyone, including Customer Support.

a.  What are Gold Coins (GC)?

Gold Coins are virtual coins used for entertainment gameplay. They have no cash value and cannot be redeemed for cash.

b.  What are Sweepstakes Coins (SC)?

Sweepstakes Coins are promotional currency that can be used for eligible sweepstakes gameplay. Eligible SC may be redeemable for prizes when all applicable requirements are met.

c.  Can I purchase Gold Coins?

Yes. You can purchase available Gold Coin packages through Store → Buy.

d.  Do Gold Coin packages include Sweepstakes Coins?

Some Gold Coin packages may include promotional Sweepstakes Coins. The amount of bonus SC will be displayed with the applicable package.

e.  Where can I check my GC and SC balance?

Your current balances can be viewed in your account and relevant areas of the platform.

f.  Can I convert GC into cash?

No. Gold Coins have no cash value and cannot be redeemed for cash.

g.  Can I redeem all my SC?

Only eligible/redeemable SC can be redeemed. You must also meet all applicable redemption requirements.

a.  Where can I purchase Gold Coins?

Go to Store → Buy to view available packages and promotional offers.

b.  What offers are available in the Store?

Depending on current promotions, you may see:

• Welcome Offers

• Limited-Time Offers

• Daily Deals

• Weekly Deals

• Standard Coin Packages

c.  What is a Welcome Offer?

A Welcome Offer is a promotional offer available to eligible new users. The specific reward and eligibility requirements will be displayed with the offer.

d.  What are Limited-Time Offers?

These are promotional offers available for a limited period. A countdown timer may be displayed to show when the offer expires.

e.  What are Daily Deals?

Daily Deals are promotional packages that are available for a specific day or promotional period.

f.  What are Weekly Deals?

Weekly Deals are promotional packages available during a specific weekly promotional period.

g.  What happens after I make a purchase?

After a successful purchase, the applicable GC and promotional SC are credited to your account.

h.  My purchase failed. What should I do?

Check your Transaction History first to confirm the transaction status. If you were charged but did not receive your coins, contact Customer Support with your transaction details.

i.  Can I purchase the same package more than once?

This depends on the package or promotion. Any purchase limits will be displayed with the applicable offer.

a.  What payment methods are available?

Golden Dragon supports:

• Google Pay

• Apple Pay

• Debit card

• Credit card

Available payment methods may vary depending on your location and applicable restrictions.

b.  Why was my payment declined?

A payment may be declined because of incorrect payment information, insufficient funds, payment-provider restrictions, or other processing issues.

c.  I was charged but did not receive my coins. What should I do?

First, check your Transaction History. If the transaction was completed but your coins were not credited, contact Customer Support and provide the transaction details.

d.  Is my payment information secure?

Golden Dragon uses appropriate security measures and payment-processing systems to help protect payment information.

a.  How do I redeem my Sweepstakes Coins?

Go to Store → Redeem, check your redeemable SC balance, select an available redemption method, and follow the instructions.

b.  What is redeemable SC?

Redeemable SC is the portion of your Sweepstakes Coin balance that is currently eligible for redemption based on the applicable rules.

c.  Why can't I redeem my SC?

You may not be able to redeem if you have not completed required verification, have not met applicable playthrough or minimum redemption requirements, or your account does not currently meet the redemption rules.

d.  Do I need to verify my identity before redeeming?

Identity verification is required before you can submit a redemption request.

e.  Is there a minimum redemption amount?

A minimum redemption amount may apply. The applicable amount will be displayed in the Redeem section. Minimum redemption is $25 for free SC and $50 for purchase.

f.  How can I check my redemption status?

You can check your redemption requests through Transaction History.

g.  How long does a redemption take?

Processing time can vary depending on the redemption method and account requirements. The applicable processing information will be shown during the redemption process.

a.  Where can I find my available bonuses?

Go to the Bonus/Promotions section to see available promotional rewards.

b.  How do I claim a bonus?

Open the applicable bonus and follow the instructions provided. Some bonuses may require specific actions before they can be claimed.

c.  How do I use a promo code?

Go to Store → Bonus, enter your promo code, and click Apply Promo Code or you can directly put in the promocode applicable packages from the store section .

d.  Why is my promo code not working?

Your promo code may be:

• Invalid

• Expired

• Already used

• Restricted to eligible users

• Subject to requirements that have not been completed

Check the promotion's terms for more information.

e.  Can I use multiple promo codes?

This depends on the specific promotion. Check the applicable promotional terms.

f.  Do bonuses expire?

Bonuses have an expiration or claim period. Check the individual promotion for its applicable terms.

a.  What are Daily Rewards?

Daily Rewards are promotional rewards that eligible users may claim according to the applicable daily reward rules.

b.  How do I claim my Daily Reward?

Open the Daily Rewards section and select the available reward.

c.  What are Daily Tasks?

Daily Tasks are activities that users can complete to receive eligible rewards.

d.  Where can I find my tasks?

Open the Task List/Daily Tasks section from the platform navigation.

e.  Do Daily Tasks reset?

Daily tasks reset daily at UTC 00:00.

a.  What is the Referral Program?

The Referral Program allows eligible users to invite friends using their unique referral link and potentially earn rewards when qualifying conditions are completed.

b.  Where can I find my referral link?

Go to the Referral section of your account.

c.  How do I invite a friend?

Copy your referral link or use the available Share option to send the link to your friend.

d.  When do I receive my referral reward?

A referral reward is credited when the referred user completes the qualifying requirements specified by the referral program.

e.  Can I refer to multiple friends?

Yes, subject to the applicable Referral Program rules and limits.

f.  Can I refer myself or create accounts to earn referral rewards?

No. Referral rewards should only be earned through legitimate referrals that meet the program's requirements.

a.  Why should I become a VIP Club member?

Once you join, your gaming experience will soar to new heights. You will benefit from weekly Coins Back, rewards for each level-up, and special privileges that unlock as you progress in the VIP Club.

b.  How do I join the VIP Club?

You don't need to sign up separately — every Golden Dragon player is automatically part of the VIP Club. Play your favorite games to earn VIP Points (XP); as your XP grows you move up the ranks and unlock bigger rewards.

c.  How do I benefit from leveling up?

Every new level brings instant level-up rewards, and higher tiers unlock larger recurring bonuses, higher withdrawal limits, wheel rewards, priority payouts, and more.

d.  What is the Coins Back reward?

Coins Back is a recurring VIP reward that returns a share of your play back to you as bonus coins, based on your VIP tier.

e.  How do I get coins back?

Keep playing as usual — once your Coins Back reward is available for your tier, claim it from your VIP bonuses before the claim window ends.

f.  How is my Coins Back reward calculated?

It is calculated from your activity during the period and your current VIP tier — the higher your tier, the higher the share you get back.

g.  What are Exclusive Offers?

Exclusive Offers are special promotions, packages, and bonuses available only to VIP members at qualifying tiers.

h.  What does having a VIP Manager mean?

At the highest tiers you get a dedicated VIP Manager — a personal point of contact who helps with anything you need and keeps you up to date with offers tailored to you.

i.  What is Early Access?

Early Access lets high-tier VIP members try new games and features before they are released to everyone else.

j.  How long will I keep my level?

Your level stays with you as long as you stay active. Earn at least one level every two months to keep your current rank and its benefits.

a.  Where can I see my transaction history?

Open Transaction History from your account.

b.  What can I see in Transaction History?

Depending on the transaction, you may see:

• Date and time

• Transaction type

• GC amount

• SC amount

• Transaction ID

• Transaction status

c.  Can I filter my transactions?

Yes, where supported, you can filter transactions by activity type and date range.

d.  What does “Completed” mean?

The transaction has been successfully processed.

e.  What does “Pending” mean?

The transaction is still being processed.

f.  What does “Failed” mean?

The transaction could not be completed successfully.

a.  What games are available on Golden Dragon?

Golden Dragon offers a variety of casino-style games and eligible sweepstakes games. The available games can change over time.

b.  How do I find a game?

You can browse the Lobby, select a game category, or use the search function available.

c.  Why isn't my game loading?

Try:

• Checking your internet connection

• Refreshing the page

• Closing and reopening the game

• Using a supported browser

If the problem continues, contact Customer Support.

d.  Can I play Golden Dragon on my mobile phone?

Yes. Golden Dragon supports mobile gameplay through a Progressive Web App (PWA).

e.  Do I need to download an app?

Golden Dragon's mobile experience is provided through a PWA, so users can access it through a supported mobile browser.

a.  What is KYC?

KYC means Know Your Customer. It is the process used to verify a user's identity.

b.  Why do I need to complete verification?

Verification is required for account security, regulatory requirements, promotions, or redemption eligibility.

c.  When might I need to verify my identity?

Registration is required during the initial account setup. Identity verification is required when a user requests a redemption.

d.  What documents may be required?

Depending on the verification process, you may be asked to provide identification and official documents.

e.  How do I complete verification?

Open the setting  section of your account and follow the instructions.

f.  What happens if my verification fails?

Review the information submitted and follow the instructions provided. If you need additional help, contact Customer Support.

g.  What is a PWA?

PWA stands for Progressive Web App. It provides an app-like experience through a web browser without requiring a traditional app-store download.

h.  Can I add Golden Dragon to my phone's home screen?

If supported by your device and browser, you can add the Golden Dragon PWA to your home screen for easier access.

a.  Where is Golden Dragon available?

Golden Dragon is available in eligible regions except restricted states/regions.

b.  Can I participate from a restricted state?

No. Users located in restricted states/regions are not eligible to participate where Golden Dragon services are restricted.

c.  Can availability change?

Yes. Availability may change based on applicable laws, regulations, and Golden Dragon's current eligibility requirements.

a.  How do I contact Customer Support?

Use the Chat/Support option available on the Golden Dragon platform.

b.  What information should I provide when contacting support?

Providing the following information can help the support team resolve your issue faster:

• Username

• Transaction ID, if applicable

• Date and time of the issue

• Description of the problem

• Screenshot, if applicable

Never share your password.

c.  I have a problem with a game. What should I do?

Contact Customer Support and provide the game name, details of the issue, and any error message you received.

d.  I have a problem with my purchase. What should I do?

Check your Transaction History first. If the issue remains unresolved, contact Customer Support with your transaction details.

a.  Where can I find Golden Dragon's rules?

The applicable Terms & Conditions, Responsible Gameplay Policy, Privacy Policy, Sweepstake policy are available on the Golden Dragon website.

b.  Why should I read the Official Rules?

The Official Rules explain important information about eligibility, promotions, sweepstakes participation, rewards, and other applicable requirements.

c.  Can promotional rules change?

Promotional terms may vary by offer. Always check the specific promotion's terms before participating.